FREE SHIPPING ON DOMESTIC ORDERS OVER $30

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Find answers to some of our most frequently asked questions!

Dispatch & Delivery

Is there free delivery?

Super Shrooms ships from the Gold Coast, Australia, so we provide free delivery to Australian customers for orders over $30 and on all of our subscription deals.

Unfortunately, we cannot provide free delivery to any other overseas destinations at the moment. Please note, we do not add any additional charges to the shipping rates at checkout. This rate is the live rate that we are charged directly from our International delivery partner DHL.

To get the most value for money on shipping to overseas destinations, we recommend you purchase at least 1kg worth of products. The reason for this is due to DHL and other postal services who charge us an initial price no matter the weight of the shipment. The price for shipping then incrementally increases, as you add more products to your purchase.

What are Super Shrooms' delivery options?

Depending on your location and the weight of your shipment, Super Shrooms may offer a couple of different shipping services. For addresses within Australia, we ship via Sendle or Australia Post while for most international destinations we use DHL.

What are Super Shrooms' delivery times?

All orders are processed within 12 hours (excluding weekends) to ensure your parcel is delivered as quickly and efficiently as possible. For Australian customers, once your order is shipped, please allow 1-3 business days for NSW, ACT, QLD, VIC and SA and 3-10 business days for WA, NT and TAS. For international orders, the shipping time is displayed in the shipping section at checkout. All orders are shipped from our facility on the Gold Coast, Australia.

What countries do we ship to?

Super Shrooms ships to over 50 countries. All countries that we ship to can be viewed at checkout. There are some countries that we are unable to ship to due to customs restrictions on food products.

RETURNS

What is your refund policy?

Please see our refund policy here.

I received the wrong items what do I do?

If for any reason you have received the incorrect product(s) in your order, please take a photo and contact us as soon as possible, so we can arrange for the correct product(s) to be sent to you. Please do not dispose of the item(s) until we have exchanged it.

We will cover all transport costs involved in replacing and exchanging the incorrect item(s).

We reserve the right to ask you to send us back the product(s) before we issue a replacement or exchange. In returning the goods to us, we will cover all transport costs.

My Items were damaged in transit, what do I do?

If for any reason your product(s) are damaged upon receiving them, please take a photo and contact us as soon as possible, so we can arrange to send you a replacement. Please do not dispose of the item(s) until we have exchanged it.

We will cover all transport costs involved in replacing the damaged good(s).

We reserve the right to ask you to send us back the product(s) before we issue a replacement or exchange. In returning the goods to us, we will cover all transport costs.

Where’s my refund?

Once we have approved a refund, it will go back onto the same payment method you used to complete the purchase.

Please note, it can take between 3-14 business days for the refund to be cleared by your bank. This timeline is entirely out of our control and is managed by your financial institution.

TRACKING MY PARCEL

How do I check the status of my order?

You will receive an Order Confirmation email as well as a Shipping Confirmation email that will give you the most up to date status of your order. If you do not receive these emails, it's either because the email has landed in your spam folder or you have provided an incorrect email address during checkout.

If you are unable to find this information please contact us at hello@supershrooms.com.au

Once you receive the Shipping Confirmation email you'll be able to follow the link in the email to track your shipment.

My tracking hasn’t updated, what do I do?

It can take up to 48 hours for the tracking to update once you have been sent the shipping confirmation email. If you have not received any updates to tracking after 5 business days, then please contact us at hello@supershrooms.com.au for assistance.

How do I track my DHL order once it arrives in my country?

Once your order has been passed on to your local postal provider please look for the tracking code under 'Delivered by Postal Provider' on your DHL tracking page. This tracking code can be used to track your parcel through your local posts online tracking*, for example; if you're in the US visit USPS online tracking, for all orders from Canada visit Canada Post online tracking and if you're from the UK visit Royal Mail online tracking.

If you require further assistance please contact us at hello@supershrooms.com.au

My order appears to be lost, what do I do?

Many times this can simply be a delay in tracking updates, or alternatively, there may have been an attempted delivery, but nobody was home.

If you're within Australia and your tracking is stating an 'attempted delivery' please get in contact with Sendle to arrange a new delivery time. 

If your tracking is stating an 'attempted delivery' and your delivery provider is Australia Post please get in contact with your local post office as your order will be awaiting collection. Please note your local post office will only hold your good(s) for a short period of time. Ensure you check your post box for an attempted delivery slip.

If your tracking is stating an 'attempted delivery' and you have chosen DHL Ecommerce as your shipping method please contact DHL Ecommerce to arrange a new delivery time. 

If after this, you still can't locate your order, please contact us and we'll be more than happy to assist! 

My order says "delivered" but I don't have it!

There can be multiple reasons why tracking can state a successful delivery but you are yet to receive your order.

It may be an attempted delivery and your order is awaiting collection at your local post office. If sent through Sendle, your parcel may be delivered within 24 hours of it being marked as 'delivered'.

If your order is stating a successful delivery but there is no record of an attempted delivery on your tracking your order can still be awaiting collection at your local post office.

Please provide your local post office your tracking ID which can be found in the shipping confirmation email.

If you work in a corporate building or office environment it may have been delivered to the concierge or reception.

If you have requested your order to be left at your door or premises because you won't be home at the time of delivery and your order hasn't been delivered you will need to contact the relevant delivery provider with your tracking id.

If after this, you still can't locate your order, please contact us and we'll be more than happy to assist! 

WHOLESALE

How do I apply for wholesale?

If you are a business looking to sell our products, please fill out the application form located here.

We will then be in touch within 1-2 business days.

Is there a minimum spend on wholesale?

There is no minimum spend but we do have minimum order quantities for each of our products. Please request our wholesale catalogue for further details.

What are the shipping fees for wholesale?

For all Australian wholesale orders, we cover the shipping fees.

For international orders, the shipping rate is calculated based on the weight and size of your shipment, and will be displayed on the invoice.

What are my wholesale portal login details?

After your wholesale application is approved, you will receive an email with wholesale account login details. You can also get a new password by clicking on "need help logging in?" on the wholesale login page located at either:

wholesale.tropeaka.com.au

wholesale.tropeaka.com

wholesale.tropeaka.co.nz

wholesale.tropeaka.co.uk

If you still need help logging in, please don't hesitate to contact us.

PAYMENT OPTIONS

Can I pay using my Debit/Credit Card?

Yes, we accept a range of credit/debit cards including Visa, Mastercard and American Express.

You can also pay using your debit/credit card or bank account via PayPal.

Can I pay via PayPal?

Yes, PayPal is an available payment option. Please select PayPal once you reach checkout.

What is Afterpay and can I use it?

Afterpay is available to Australian, USA and New Zealand customers and allows you to pay for your purchase over 4 easy payments due every 2 weeks. Please select the Afterpay payment option during checkout.

PROMOTIONS

I tried using a promo code but it didn’t work?

Please double-check that you've entered in the code correctly at the checkout and that it hasn't expired.

For codes entered correctly, yet don't work, please note that most codes are only valid on the first order.

For promo codes that work for all orders (e.g. codes that are for sales periods), please ensure you double-check that you've entered in the code correctly at checkout.

Please note that discount codes cannot be applied to subscription orders as these are already discounted by 23%.

Unfortunately a code cannot be applied after the purchase has been processed so please reach out to us at hello@supershrooms.com.au with the code you are trying to use prior to placing your order.

Can I use a promo code more than once?

Most codes are only valid for one use. In rare circumstances such as during a sales period, codes can be used more than once. Please note that this is an exception, and for the most part you can only use a code once.

Where do I apply my promo code?

Promo codes are entered during checkout. Please note, for those purchasing on a mobile device, it is very easy to miss the place in checkout where you enter code. To enter the code on mobile, you'll need to tap the "Enter discount code" drop-down at the top of the checkout page.

SEND US A MESSAGE

We will get back to you within 24 hours, during our customer service hours, 8am to 5pm Monday to Friday.

LIVE CHAT

Talk to us now! Access the widget in the bottom right of your screen.

LIVE CHAT CUSTOMER SERVICE HOURS

8am to 9pm Monday to Friday /// Gold Coast, Australia time
10am to 4pm Saturday and Sunday /// Gold Coast, Australia time

CUSTOMER SERVICE HOURS

8am to 5pm, Monday to Friday /// Sydney, Australia time
Reach us at: hello@supershrooms.com.au

SHOPPING CART

YOUR CART IS EMPTY

Nothing to see here.

But so mush room! Not sure where to begin?

Most start here:

Mushroom illustration